Return & Refund

Effective Date: 01/20/2024

Welcome to Global Connect Express Inc. Our commitment is to provide you with the finest products and services. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy outlined below:

1. Business Overview:

• Global Connect Express Inc. specializes in importing African food products into Canada, delivering excellence in bridging African culinary traditions with the Canadian market. Our services include delivery of imported food items across Canada, export of various consumables internationally, and facilitating secure international payments.

2. Return Policy:

• We accept returns within [number] days from the date of delivery. To initiate a return, please contact our Customer Support at returns@globalconnectexpress.com. Returned items must be in their original condition, unused, and with all original packaging.

3. Refund Process:

• Refunds will be processed upon receipt and inspection of the returned items. Once approved, the refund will be issued to the original payment method. Please allow [number] days for the refund to be reflected in your account.

4. Eligibility for Returns:

• Only items purchased directly from Global Connect Express Inc. are eligible for return. Items purchased through third-party retailers or distributors must be returned to the original place of purchase.

5. Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a pre-paid shipping label.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at returns@globalconnectexpress.com. We will arrange for the return and replacement of the item at no additional cost to you.

7. International Returns:

• For international returns, please contact our Customer Support to coordinate the return process. Additional terms and conditions may apply to international returns.

8. Contact Information:

• For any inquiries or assistance regarding returns and refunds, please reach out to our Customer Support at returns@globalconnectexpress.com.